Daan Noordeloos

How do you make 1700 people customer-focussed?

In order to change the entire organisation, I first had to know where the organisation was at that moment. If you want to go to Rome, it makes a difference whether you are leaving Moscow or Amsterdam.  
With the People Change Scan we determined where everyone in the organization was, whether the people were able to execute the plans and whether it was within their natural talents and abilities to do what we asked of them. How can we organize the change so that people can follow the process and stay tuned in?